Our team is always striving to provide the best support to help you with any questions related to conference attendance and to make information more transparent and instantly accessible, we've started gathering most frequently asked questions on the page below.
If you can't find an answer to your question below - contact us via [email protected].
Can you issue an invoice for my order?
Yes, it is possible to pay via invoice. Please, send your company details to [email protected]
and we will issue it for you: Company name, company address, VAT number.
As soon as we receive the payment, we'll send you a promo-code to activate the tickets.
If I can’t visit the conference, can I give the ticket to my friend/colleague?
Yes, you can. Simply login to your eventbrite account and reassign the ticket to this person. Pay attention that only a ticket buyer account can re-assign tickets.
Does my ticket to the conference include workshops also?
If your ticket states “Early Bird ticket”/”Regular ticket”/”Late Bird ticket”, it only includes a conference day pass. If your ticket states “Combo: Workshop + Conference Day”, it includes both conference day pass and a workshop.
How can I change the name in my ticket?
You can easily change the name in the ticket in your Eventbrite account. Just log in and edit the attendee information. Pay attention that only a ticket buyer account can re-assign tickets.
Do you provide refunds if my visa is not approved?
Yes, we can make a refund if your visa for travel was not approved. Please send us the declining letter from the embassy or any other confirming documents.
Do you provide refunds if decided not to travel?
No, we do not provide refunds in this case due to our policies. The reason of such non-refund policy is that we calculate and pre-pay for event facilities and catering in advance.
How can I add VAT to the eventbrite invoice?
Go to your eventbrite account, click “edit”, add the VAT number in the corresponding box, resend confirmation email.
Where can I find all logistics and organisational information?
You will get an email with all the information you’ll need at the conference about a week before the event. We will also add a link to a page with all organisational details to the website.
Is there parking area near the venue?
There is a paid parking lot (3 eur per day) close to the venue, it is reachable by Ludwig-Pick-Straße.
Do you have a kids corner at the event?
Unfortunately we won't have facilities for kids this time.
Is there a place to store my luggage during the event?
There always is a wardrobe/cloakroom but neither we, nor the venue can be held accountable for attendee belongings. For big pieces of luggage, we suggest to leave them in a hotel luggage room or special luggage lockers.